Effective Date: 30/10/2024

OneBox Professionals UK Limited, Company Number 11615417 (“we,” “our,” or “us”), values the privacy of individuals who use our products and services. This Privacy Policy outlines how we collect, use, store, share, and protect personal information provided to us, as required by Canadian privacy laws.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information received from individuals and businesses, including information about your customers (“Personal Information”). Please ensure you have obtained any necessary consents to provide this data to us.

2. Policy Updates

We may update this Privacy Policy from time to time. Any updates will be posted on our website at www.apxium.com/uk/privacy-policy/ , with changes effective immediately upon posting.

3. Information We Collect

a. Information Provided by You

We collect Personal Information from users of our platform and their customers when you input data into our platform. This may include:

• Contact Information: Name, address, phone number, email, and similar details.
• Financial Information: Full bank account numbers and/or credit card numbers.
• Detailed Personal Information: Dates of birth and other identity information.

We assume that you have obtained all necessary consents from your customers to provide their information to us.

b. Information from Third Parties

In some cases, we may collect your customers’ personal information from third-party sources, such as:

• Credit reporting agencies;
• Authorized representatives, such as financial or legal advisors;
• Employers;
• Publicly available information; and
• Any other organisations disclosed in the “Sharing Personal Information” section below.

c. Information from Social Media

If you choose to link your account or provide us access to certain personal information stored by third-party social media sites (such as Facebook or Twitter), we may receive data controlled by those sites, subject to your privacy settings on those platforms.

d. Data About Platform Usage

We collect data on your interactions with our platform, such as usage patterns and activity logs.

4. How We Use and Process Personal Information

We use Personal data to:

• Deliver our services, including customer support;
• Resolve disputes, collect fees, and troubleshoot issues;
• Prevent potentially prohibited or illegal activities and enforce agreements;
• Customise, measure, and improve our platform’s layout and content;
• Provide targeted marketing and promotional offers, with consent;
• Verify information with third parties for accuracy.

5. Data Security and Storage

We store and process personal information securely on our platform. To protect personal information, we implement physical, technical, and administrative safeguards, including:

• Firewalls and data encryption;
• Physical access controls to our data centres; and
• Access authorization controls.

6. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may disclose personal data to the following parties:

• Service Providers: Outsourced providers who assist in delivering our services, such as billing and marketing.
• Credit Reporting Agencies: For credit checks where necessary.
• Professional Advisors: Including accountants, auditors, and lawyers.
• Government and Regulatory Authorities: When required by law.
• Business Partners: For managing events or marketing activities.
• Related Companies: To provide a comprehensive service offering.

Where we transfer data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place in line with UK GDPR.

7. Consequences of Not Providing Personal Data

If certain personal information is not provided, we may be unable to deliver our services effectively.

8. Unsolicited Personal Data

Any unsolicited personal data we receive will be destroyed or anonymized unless necessary for our operations or if required by law.

9. Data Subject Rights

Under the UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data in specific circumstances.
• Right to Restrict Processing: Request limited processing under certain conditions.
• Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.
• Right to Object: Object to data processing for certain purposes.

To exercise these rights, please contact us using the contact form on our website.

10. Cookies and Similar Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. 

Cookies are small files containing information that are stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits. We use two types of cookies:

• Session Cookies: These are temporary cookies that only remain on your device while you browse our website. They are deleted when you close your browser.
• Persistent Cookies: These cookies remain on your device until they expire or are manually deleted. They are used to remember preferences and settings to improve future visits.

We use the following types of cookies on our website:

• Strictly Necessary Cookies: These cookies are essential for you to navigate our website and use its features, such as accessing secure areas. Without these cookies, certain services, like logging in, cannot be provided.
• Functional Cookies: These cookies allow our website to remember choices you make, such as your username for login. For example, if you opt to save your login credentials, a pseudonymized version of this data will be stored locally on your device to facilitate easier login while keeping your information secure.
• Analytics Cookies: We use analytics cookies, including those provided by Google Analytics, to understand user interaction with our site. These cookies help us learn how long visitors stay on our site, which pages are most frequently visited, and how users navigate to Apxium. This data helps us improve our website and content. For more information on how Google Analytics collects and processes your data, please visit Google’s information page on data privacy.
• Third-Party Cookies: These cookies are set by external services, such as social media platforms or advertising partners, and may be used to enhance our services or deliver relevant advertisements. They are governed by the privacy policies of the respective third parties.

We require your consent to place certain cookies on your device, especially for analytics, functional, and third-party cookies. When you first visit our site, you will see a banner asking for your consent. You can choose to accept all cookies, decline non-essential cookies, or customize your preferences.

Most web browsers allow you to manage cookies through their settings. Adjusting these settings may impact your experience on our website.

11. Marketing Communications

We assume consent to use or disclose personal information for business communications unless you inform us otherwise. You may opt out of marketing communications at any time by following the instructions provided in each communication.

12. Sensitive Information

We do not collect sensitive information (such as racial or ethnic origin, political opinions, health data, etc.) unless with explicit consent or as permitted by law.

13. Complaints

If you believe we have breached your privacy rights, please contact us on 0203 7699544. Should you not be satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

14. Contact Us

For any questions about this Privacy Policy or our data handling practices, please contact us at:

OneBox Professionals UK Limited
6th Floor, 2 London Place, Barbican, London EC2Y 5AU
Telephone: 0203 7699544