OneBox Professionals Canada Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who use our products and services. This Privacy Policy outlines your privacy rights and explains how we collect, use, store, share, and protect personal information provided to us.

1. Scope of This Privacy Policy

This Privacy Policy applies to the personal information we receive from you, including information about your customers (“Personal Information”). Please ensure you have obtained any necessary consents to provide this data to us.

2. Policy Updates

We may amend this Privacy Policy at any time by posting an updated version on our website at www.apxium.com/ca/privacy-policy/. Any changes will take effect immediately upon posting.

3. Who We Collect Information From

We collect personal information from users of our platform and their customers.

4. How We Collect Information

a. Information Provided by You

We collect information about your customers when you input data into our platform or website. This may include:

• Contact Information: Name, address, phone number, email, and other similar contact details.
• Financial Information: Bank account numbers, credit card numbers, and related financial data.
• Personal Details: Date of birth and other identifying details.

We assume that you have obtained all necessary consents to provide your customers’ information to us.

b. Information from Third Parties

In some cases, we may collect personal information about your customers from third-party sources, including:

• Credit reporting agencies;
• Authorized representatives (such as financial or legal advisors);
• Employers;
• Publicly available sources; or
• Any other organisation listed in the “Sharing Personal Information” section below.

c. Information from Social Media

If you choose to link your account or provide us access to personal information stored by third-party social media sites (such as Facebook or Twitter), we may receive data controlled by those sites based on your privacy settings.

d. Platform Usage Data

We collect data on your interactions with our platform to enhance user experience, improve our services, and tailor content to your preferences.

5. How We Use Personal Information

Our primary purpose in collecting personal information is to provide and improve our services. We may use personal information to:

• Deliver and support our services;
• Resolve disputes, collect fees, and troubleshoot issues;
• Prevent potentially prohibited or illegal activities, and enforce agreements;
• Customise and improve our platform and website’s layout and content;
• Provide targeted marketing, service updates, and promotional offers with your consent;
• Verify information with third parties to ensure accuracy.

6. Data Security and Storage

We take data security seriously and use various safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Measures include:

• Firewalls and data encryption;
• Physical access controls to our data centers; and
• Access authorization controls for our staff.

We store and process personal information securely on our platform and retain it only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share information with trusted third parties, including:

• Service Providers: Outsourced providers who assist in delivering services (e.g., billing, marketing, and customer support).
• Credit Reporting Agencies: To facilitate credit checks as necessary.
• Professional Advisors: Such as accountants, auditors, and legal counsel.
• Government and Regulatory Authorities: When required by law.
• Business Partners: Involved in co-managing events or promotions.

When transferring data outside Canada, we ensure appropriate safeguards are in place to protect the information in line with Canadian privacy law.

8. Consequences of Not Providing Personal Information

If certain personal information is not provided, we may be unable to deliver our services effectively.

9. Unsolicited Personal Information

Any unsolicited personal information we receive will be destroyed or anonymized unless required for our operations or legally obligated to retain.

10. Individual Rights Under PIPEDA

Under PIPEDA, you have the following rights:

• Right to Access: Request access to your personal information.
• Right to Correction: Request corrections to inaccurate or incomplete information.
• Right to Withdraw Consent: Withdraw consent for certain data uses, subject to legal and contractual restrictions.

To exercise any of these rights, please contact us using the contact form on our website.

11. Marketing Communications

With your consent, we may use your information to provide marketing communications. You can opt out of marketing communications at any time by following the instructions provided in each message or contacting us directly.

12. Sensitive Information

Without explicit consent, we do not collect sensitive information, such as racial or ethnic origin, religious beliefs, health data, or other information deemed sensitive under Canadian law.

13. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information on website usage. For more information, please see our Cookie Policy.

14. Complaints and Inquiries

If you believe we have violated your privacy rights or have questions about our data handling practices, please contact us at 1 (604) 800-9814. If we cannot resolve your concerns, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

OneBox Professionals Canada Ltd.
401 W Georgia St #700
Vancouver, BC V6B 5A1
Canada
Telephone: 1 (604) 800-9814