{"id":17,"date":"2020-03-12T09:44:21","date_gmt":"2020-03-12T09:44:21","guid":{"rendered":"https:\/\/www.apxium.com\/canada\/?page_id=17"},"modified":"2020-11-17T01:29:56","modified_gmt":"2020-11-17T01:29:56","slug":"resources-faq","status":"publish","type":"page","link":"https:\/\/www.apxium.com\/uk\/resources-faq\/","title":{"rendered":"Resources"},"content":{"rendered":"

[vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” css=”.vc_custom_1585201938479{background-color: #171716 !important;}”][vc_column width=”1\/12″ offset=”vc_hidden-sm vc_hidden-xs”][\/vc_column][vc_column width=”10\/12″ el_class=”banner-pad sec-pad w-sm-100″][vc_row_inner content_placement=”middle”][vc_column_inner el_class=”pb-80″][vc_custom_heading text=”Apxium learn & support” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” el_class=”sec-head”][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”10″ el_class=”px-50″][vc_column_inner el_class=”icon-col” width=”1\/3″][vc_single_image image=”728″ img_size=”full” alignment=”center” el_class=”img-show”][vc_single_image image=”732″ img_size=”full” alignment=”center” el_class=”img-hide”][vc_column_text el_class=”text-center”]<\/p>\n

Tutorials<\/strong>Learn the basics or refresh your skills with these helpful how to videos<\/p>\n

[\/vc_column_text][vc_column_text el_class=”overlay-link”]vedio<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”icon-col active faq-col” width=”1\/3″][vc_single_image image=”729″ img_size=”full” alignment=”center” el_class=”img-show”][vc_single_image image=”733″ img_size=”full” alignment=”center” el_class=”img-hide”][vc_column_text el_class=”text-center”]Frequently Asked Questions <\/strong>find answers to our most frequently asked questions[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”icon-col support-col” width=”1\/3″][vc_single_image image=”730″ img_size=”full” alignment=”center” el_class=”img-show”][vc_single_image image=”734″ img_size=”full” alignment=”center” el_class=”img-hide”][vc_column_text el_class=”text-center”]Get support<\/strong>Technical support from one of our expert team member[\/vc_column_text][vc_column_text el_class=”overlay-link”]<\/p>\n

support<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″ offset=”vc_hidden-sm vc_hidden-xs”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1585536760759{background-color: #f2f2f2 !important;}” el_id=”faq-sort” el_class=”sec-pad”][vc_column width=”1\/6″ offset=”vc_hidden-sm vc_hidden-xs”][\/vc_column][vc_column width=”2\/3″ el_class=”w-sm-100″][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” el_class=”sec-head”][vc_column_text el_class=”text-center”]\u00a0Sort by <\/strong>[\/vc_column_text][vc_tta_tabs style=”flat” shape=”square” spacing=”15″ alignment=”center” active_section=”1″][vc_tta_section title=”General” tab_id=”1585205924951-6c6256c7-1b65e812-ca84af3a-d2cc”][vc_custom_heading text=”Apxium General” font_container=”tag:h2|font_size:24px|text_align:left” use_theme_fonts=”yes” el_class=”sec-head font-weight-normal”][vc_toggle title=”Where are the Apxium servers hosted?” style=”simple” color=”black” open=”true” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]We use Amazon Web Services for all our data hosting in the country of origin for the data.[\/vc_toggle][vc_toggle title=”What browsers\/operating systems are supported?” style=”simple” color=”black” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]Apxium\u00a0is a\u00a0cloud based\u00a0software solution and it works on all the major browsers in the market.[\/vc_toggle][vc_toggle title=”Is Apxium mobile enabled?” style=”simple” color=”black” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]You are able to log into the accounts receivable dashboard from a mobile device and also your clients can access their dashboard on mobile devices. In fact, with the increased use of mobile\u00a0devices\u00a0we are finding increasing numbers of clients paying via the\u00a0Apxium\u00a0payment portal on mobile devices.[\/vc_toggle][vc_toggle title=”Do you have instructions available for how to use the system?” style=”simple” color=”black” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]Yes, we have many instructional videos available for you to watch and learn. Additionally, you are always able to call our client service team for any specific questions you may have.[\/vc_toggle][vc_empty_space height=”50px” el_class=”d-md-block d-none”][vc_custom_heading text=”Setup Process” font_container=”tag:h2|font_size:24px|text_align:left” use_theme_fonts=”yes” el_class=”sec-head”][vc_toggle title=”What is the process for setting up a sandbox environment to test out Apxium on Xero?” style=”simple” color=”black” open=”true” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]In order to set up your\u00a0sandbox\u00a0we need a few things from you. The process is very quick and can be done in a few minutes.<\/p>\n

    \n
  1. We send you a few simple questions requesting information about your business. When you send the information to us we also ask that you send us a logo.\u00a0Ideally\u00a0this logo will be a vector graphic such as EPS.\u00a0However\u00a0a JPG or PNG would be fine initially.<\/li>\n
  2. We build the sandbox server for you<\/li>\n
  3. We send you a request to give your\u00a0Apxium\u00a0instance Long Term Token Access to your Xero instance.<\/li>\n
  4. Once this is done we then populate your\u00a0Apxium\u00a0dashboard with your debtor data.<\/li>\n
  5. We send you the\u00a0logon\u00a0details to your\u00a0Apxium\u00a0dashboard along with instructions on how to use the system. Play to your\u00a0hearts\u00a0content!<\/li>\n<\/ol>\n

    [\/vc_toggle][vc_toggle title=”Can I use the full functionality of the Apxium system in the sandbox environment?” style=”simple” color=”black” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]You will be able to use the full functionality of the system including putting yourself in your clients\u2019 shoes, simulating payments in order to see what their experience is like.[\/vc_toggle][vc_toggle title=”How long does it take me to give Apxium the Long Term Access Token?” style=”simple” color=”black” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]The process takes no more than one minute.[\/vc_toggle][vc_toggle title=”What is the process for turning on Apxium to go live?” style=”simple” color=”black” custom_font_container=”tag:h2|font_size:14px|text_align:left|color:%230a0a0a” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_class=”sec-head”]We will send you detailed instructions\u00a0of\u00a0the process. Broadly:<\/p>\n

      \n
    1. You will need to sign the\u00a0Apxium\u00a0service agreement and bank merchant facility application form<\/li>\n
    2. You will need to inform us of the communication rules you wish to implement<\/li>\n
    3. Inform us via the sandbox of any clients you wish to suspend from communications when the system is turned on<\/li>\n
    4. Get your staff to watch the instructional videos available to you via here<\/a><\/li>\n
    5. You might wish to inform your clients of the new and exciting payment system you are implementing, we can provide you with\u00a0pro-forma\u00a0communications for this<\/li>\n
    6. You will need to change your invoice to remove other payment types and refer your clients to their dashboard for making payments<\/li>\n
    7. We turn on the system<\/li>\n
    8. We can also then turn on the \u201cPay My Bill\u201d website widget.<\/li>\n<\/ol>\n

      [\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][vc_column width=”1\/6″ offset=”vc_hidden-sm vc_hidden-xs”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1589008384679{background-color: #f2f2f2 !important;}” el_id=”video-sort” el_class=”sec-pad”][vc_column][vc_custom_heading text=”How to videos” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” el_class=”sec-head”][vc_column_text el_class=”text-center”]\u00a0Sort by <\/strong>[\/vc_column_text][vc_tta_tabs style=”flat” shape=”square” spacing=”15″ alignment=”center” active_section=”1″][vc_tta_section title=”ApxiumSMB” tab_id=”1585205085252-6e932e03-85b7af3a-d2cc”][vc_column_text]

      \n

      <\/center><\/h3>\n
      <\/div><\/div>\n\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”ApxiumCollect” tab_id=”1585205085276-91e4ab41-1df7af3a-d2cc”][vc_column_text]
      \n

      <\/center><\/h3>\n
      \n
      <\/a><\/div>\n
      Lorem ipsum dolor sit <\/div>\n
      Duration 12 mins<\/div> \n <\/div><\/div>
      \n
      <\/a><\/div>\n
      https:\/\/www.youtube.com\/embed\/9xwazD5SyVghttps:\/\/www.youtube.com\/embed\/9xwazD5SyVg<\/div>\n
      Duration 25 mins<\/div> \n <\/div><\/div>
      \n
      <\/a><\/div>\n
      Lorem ipsum dolor sit <\/div>\n
      Duration 10 mins<\/div> \n <\/div><\/div>
      \n
      <\/a><\/div>\n
      Lorem ipsum dolor sit <\/div>\n
      Duration 12 mins<\/div> \n <\/div><\/div><\/div><\/div>\n\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”TabApxium AuditSafe” tab_id=”1585205924951-6c6256c7-1b65af3a-d2cc”][vc_column_text]
      \n

      <\/center><\/h3>\n
      \n
      <\/a><\/div>\n
      https:\/\/www.youtube.com\/embed\/9xwazD5SyVg<\/div>\n
      Duration 30 mins<\/div> \n <\/div><\/div><\/div><\/div>\n\n [\/vc_column_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”sec-pad” el_id=”inner-foore-b4″ css=”.vc_custom_1589008673740{background-color: #ffffff !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner el_class=”pb-40 px-md-4″ width=”1\/2″][vc_custom_heading text=”Still have questions?” font_container=”tag:h2|text_align:center|color:%23aaaaaa” use_theme_fonts=”yes” el_class=”sec-head”][vc_column_text el_class=”text-center”]Send us a quick message and one of our team will be in touch shortly.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner el_class=”px-md-5″ width=”1\/2″][vc_column_text]\n\t\t\t\t\t